---
title: Retail | Help! I'm Unable to Login to BLAZE
description: If you are unable to login to BLAZE, but others are able to successfully use your credentials on a different computer, it's likely there are plugins / extensions on your Chrome browser that are preventing you from logging into BLAZE. 
---

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1. [BLAZE US Knowledge Center](https://support.blaze.me/hc/en-us/articles?hsLang=en)
2. [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en)
3. [FAQs](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#faqs)

# Retail | Help! I'm Unable to Login to BLAZE

## If you are unable to login to BLAZE, but others are able to successfully use your credentials on a different computer, it's likely there are plugins / extensions on your Chrome browser that are preventing you from logging into BLAZE.

#### When logging into BLAZE, we redirect users to the Dashboard page. This webpage redirect is sometimes seen as an ad or something to block for some users when they have ad blockers, popup blockers, security systems, and / or firewalls.

 

### Ad / Popup Blocker

Disable the ad / popup blocker and you will be able to access BLAZE. 

 

### Security System / Firewall

Notify the security system / firewall that BLAZE is an okay website to use. Once cleared, you will be able to access BLAZE. 

- [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#main-content)

    - [FAQs](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#faqs)
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    - [State Limits](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#state-limits)
    - [New Mexico S2S](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#new-mexico-s2s)
- [BLAZE ECOM](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#main-content)

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    - [Order Notifications](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#order-notifications)
    - [Online Store Configuration](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#online-store-configuration)
    - [Customization](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#customization)
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- [Ecommerce](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#main-content)

    - [Online Store Configuration](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#online-store-configuration)
- [Mobile Apps](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#main-content)

    - [Go To Market](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#go-to-market)
    - [Troubleshooting](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#troubleshooting)
    - [Push notifications](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#push-notifications)
    - [Onboarding](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#onboarding)
- [Payment Integrations](https://support.blaze.me/hc/en-us/articles/payment-integrations?hsLang=en#main-content)

    - [Birchmount](https://support.blaze.me/hc/en-us/articles/payment-integrations?hsLang=en#birchmount)
- [BLAZE Sites](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#main-content)

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- [Compliance](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#main-content)

    - [New Mexico](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#new-mexico)

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