---
title: Retail | How to Process an Order on the Web
description: You are able to place orders directly into your Web App (app.blaze.me)
---

[Skip to content](https://support.blaze.me/hc/en-us/articles/retail-how-to-process-an-order-on-the-web#main-content)

[![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png)](https://support.blaze.me?hsLang=en)

- [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles)

Open main navigation

Close main navigation

- [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles)

 Welcome to the Blaze US Knowledge Base! Find helpful reference by searching here...

- There are no suggestions because the search field is empty.

1. [BLAZE US Knowledge Center](https://support.blaze.me/hc/en-us/articles?hsLang=en)
2. [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en)
3. [Transactions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#transactions)

# Retail | How to Process an Order on the Web

## You are able to place orders directly into your Web App (app.blaze.me)

To start, make sure you have an open **Cash Drawer** 

Navigate to **POS** in the **Menu**

- To change **Terminals** click the **Change** button
- Click **Start Drawer**

![1.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/1_1.png?width=688&height=333&name=1_1.png)

### Existing Member

1. If a Member already exists, navigate to **Find Member**.

- Search the member's name in the search bar
- Click inside the box to add the member to the queue
- NOTE: Click the member's name to be taken to the member's profile

![2.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/2_1.png?width=688&height=332&name=2_1.png)

2\. You will be able to see any alerts or expiry dates for your member. Edit if needed.

- Select **Pickup** for a walk in order
- Click Continue

![3.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/3_1.png?width=688&height=337&name=3_1.png)

3\. Click **Send To Unassigned** 

![4.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/4_1.png?width=688&height=333&name=4_1.png)

4\. We now see we have an empty transaction for your member in the **Unassigned** queue

![5.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/5_1.png?width=688&height=341&name=5_1.png)

NOTE: To continue preparing the order, [**skip to step 8**](https://support.blaze.me/hc/en-us/articles/retail-how-to-process-an-order-on-the-web#POS) in the following New Member section.

### New Member

1\. To sign up a New Member, navigate to **Dispatch** and click **New Member**

![6.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/6_1.png?width=688&height=332&name=6_1.png)

2\. Enter in the Member information and click **Save**

    NOTE: You are able to scroll down on the **New Member** window.

![7.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/7_1.png?width=688&height=338&name=7_1.png)

3\. We are alerted here that we need to enter their Driver License information

- Click on the Member's name to view their profile

![8.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/8_1.png?width=688&height=335&name=8_1.png)

4\. Here you are able to see the full Member Profile and make any changes that are needed

- Driver License information is located in the **Member Identification** section

![9.1-1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/9_1-1.png?width=688&height=333&name=9_1-1.png)

5\. After updating the information, click **Add To Queue**

![10.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/10_1.png?width=688&height=334&name=10_1.png)

6\. Select **Add To Walk-In**

![11.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/11_1.png?width=688&height=334&name=11_1.png)

#### 7. Go into **POS** and click **Walk In** to see your order

![12.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/12_1.png?width=688&height=336&name=12_1.png)

8\. You will now see all of your **Walk In** queue where you can choose to start your order by clicking **Start/Resume**

![13.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/13_1.png?width=688&height=335&name=13_1.png)

9\. Here is where you choose which products to place into the cart

- You have the **Categories** section on the left to help navigate through your menu
- Choose your product and click **ADD**

![14.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/14_1.png?width=688&height=336&name=14_1.png)

10\. A window will populate for the option to choose how many to add to the cart

- Click **Add To Cart**

![15.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/15_1.png?width=688&height=339&name=15_1.png)

11\. You will see the product populate in the cart section

![16.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/16_1.png?width=688&height=338&name=16_1.png)

12\. Here you can go into your **Categories** and select other products

![17.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/17_1.png?width=688&height=336&name=17_1.png)

13\. Again click **Add** to add this selection to the cart

![18.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/18_1.png?width=688&height=340&name=18_1.png)

14\. A window will populate to choose how many units are needed to add to the cart

- Click **ADD TO CART**

![19.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/19_1.png?width=688&height=336&name=19_1.png)

15\. You will see your second selection is now added to the cart

- Continue adding to your cart  if needed
- When you're done loading items to the cart, click **CHECKOUT**

![20.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/20_1.png?width=688&height=335&name=20_1.png)

16\. You have options to edit your products selected at the end of each product line

- Add **Promotions** and **Discounts** to the cart if needed
- Once you are ready, click **PLACE ORDER**

![21.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/21_1.png?width=688&height=334&name=21_1.png)

17\. You will be taken to a **Payments** screen

- Choose the method of payment
- Note: If using multiple payment options, click **Multiple Payments** before selecting a payment method

![22.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/22_1.png?width=688&height=332&name=22_1.png)

18\. Enter your payment amount in the **Enter Amount** window

- Click **Enter**

![23.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/23_1.png?width=688&height=338&name=23_1.png)

19\. On the main screen you will see the amount of **Change Due**

- You will get a pop up window to **Print** which will print the transaction, **Print Receipt**, **Go To Queue** or **Send Receipt**
- Click one of the options

![24.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/24_1.png?width=688&height=339&name=24_1.png)

20\. The transaction is now completed and no longer in the queue

![25.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/25_1.png?width=688&height=334&name=25_1.png)

21\. You are able to view past transaction by selectin **Transactions** in the **Menu** 

![26.1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/26_1.png?width=688&height=336&name=26_1.png)

 

- [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#main-content)

    - [FAQs](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#faqs)
    - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#ecommerce)
    - [Transactions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#transactions)
    - [Loyalty / Marketing](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#loyalty-marketing)
    - [Members](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#members)
    - [Integrations](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#integrations)
    - [Reporting](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#reporting)
    - [Metrc](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#metrc)
    - [Delivery & Dispatch](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#delivery-dispatch)
    - [Getting Started](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#getting-started)
    - [BioTrack](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#biotrack)
    - [Promotions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#promotions)
    - [Point of Sale (POS)](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#point-of-sale-pos)
    - [Purchase Orders](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#purchase-orders)
    - [Insights](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#insights)
    - [BLAZEPAY](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#blazepay)
    - [Compliance & Taxes](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#compliance-taxes)
    - [Inventory Management](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#inventory-management)
    - [Hardware & Labels](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#hardware-labels)
    - [Web POS App](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#web-pos-app)
    - [State Limits](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#state-limits)
    - [New Mexico S2S](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#new-mexico-s2s)
- [BLAZE ECOM](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#main-content)

    - [ECOM Mission Control](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#ecom-mission-control)
    - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#ecommerce)
    - [Onboarding](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#onboarding)
    - [Website Content](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#website-content)
    - [Mobile Apps](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#mobile-apps)
    - [SEO](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#seo)
    - [General](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#general)
    - [Promotions, Discounts & Rewards](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#promotions-discounts-rewards)
    - [Integrations](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#integrations)
    - [WordPress](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#wordpress)
    - [Order Notifications](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#order-notifications)
    - [Online Store Configuration](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#online-store-configuration)
    - [Customization](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#customization)
- [BLAZEPAY](https://support.blaze.me/hc/en-us/articles/blazepay?hsLang=en#main-content)

    - [Cashless ATM](https://support.blaze.me/hc/en-us/articles/blazepay?hsLang=en#cashless-atm)
- [BLAZE Growth](https://support.blaze.me/hc/en-us/articles/blaze-growth?hsLang=en)
- [Ecommerce](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#main-content)

    - [Online Store Configuration](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#online-store-configuration)
- [Mobile Apps](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#main-content)

    - [Go To Market](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#go-to-market)
    - [Troubleshooting](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#troubleshooting)
    - [Push notifications](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#push-notifications)
    - [Onboarding](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#onboarding)
- [Payment Integrations](https://support.blaze.me/hc/en-us/articles/payment-integrations?hsLang=en#main-content)

    - [Birchmount](https://support.blaze.me/hc/en-us/articles/payment-integrations?hsLang=en#birchmount)
- [BLAZE Sites](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#main-content)

    - [SEO](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#seo)
    - [General](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#general)
    - [Widgets](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#widgets)
    - [BLAZE Widgets](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#blaze-widgets)
    - [3rd Party Apps](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#3rd-party-apps)
- [Company Products](https://support.blaze.me/hc/en-us/articles/company-products?hsLang=en)
- [SSO(Single Sign-On)](https://support.blaze.me/hc/en-us/articles/ssosingle-sign-on?hsLang=en)
- [BLAZE Brands](https://support.blaze.me/hc/en-us/articles/blaze-brands?hsLang=en)
- [Product Catalog](https://support.blaze.me/hc/en-us/articles/product-catalog?hsLang=en)
- [Compliance](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#main-content)

    - [New Mexico](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#new-mexico)

[![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png "BLAZE-Logo-Blue (2)")](http://blaze.me)

BLAZE US Help Center

Copyright © 2026, BLAZE Solutions Inc.