Retail POS App | Budtender's Beginner Guide: Process a Direct Order

This guide will walk you through how to Process an Order and Complete a Transaction on our iPad app.

1. In the BLAZE Retail POS app, tap the New Order button.

  • Scan the user's Driver’s License or ID using the scanner on the register

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2. If the Driver’s License doesn’t scan, please tap “Manually Enter DL” and fill out the following information on the member form: First NameLast NameBirth DateSex, and Driver’s License ID or ID Number.

  • Tap the Complete button

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3. Tap the Start Order button.

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4. From here, add items to their cart.

  • Scan products to add them to the cart

    OR

  • Manually add items to the cart by tapping the product image and selecting your quantity
  • Once finished adding items to the cart, tap the Checkout button

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5. On the Checkout Summary page, tap the Continue button.

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6. On the Payment page, select the method of payment.

  • Tap the Complete button

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7. Tender the change if applicable and then print AND / OR email the receipt.

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8. Tap the Return to Home Screen button to start the next transaction.

FAQs

Q: I scanned someone’s ID but they don’t buy anything. What should I do?
A: By scanning the customer's ID, BLAZE added the customer to the Walk-In queue.

  • Exit the Sale by tapping the Exit Sale button and find the customer in the Walk-In queue
  • Remove the customer from the Walk-In queue by tapping the three dots on the member row and selecting Remove from Queue
  • Select the appropriate reason code
  • Tap the Enter button

Q: The person’s ID doesn’t scan after a few attempts. What do I do?
A: There are a few options you can try:

  • Tilt the state-issued ID at an angle and move the ID closer and farther away. 

    OR

  • Add the member manually: tap the Start Order button, tap the Enter Manually button, enter mandatory information