--- title: Retail | Refunds and Exchanges on the Web description: This article will guide you step-by-step in Processing Refunds and Exchanges on our Web app. --- [Skip to content](https://support.blaze.me/hc/en-us/articles/retail-refunds-and-exchanges-on-the-web#main-content) [![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png)](https://support.blaze.me?hsLang=en) - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Open main navigation Close main navigation - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Welcome to the Blaze US Knowledge Base! Find helpful reference by searching here... - There are no suggestions because the search field is empty. 1. [BLAZE US Knowledge Center](https://support.blaze.me/hc/en-us/articles?hsLang=en) 2. [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en) 3. [Transactions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#transactions) # Retail | Refunds and Exchanges on the Web ## This article will guide you step-by-step in Processing Refunds and Exchanges on our Web app. ### Refunds #### 1. To look up a member's transaction history, navigate to the "**Members**" section on the left. #### 2. **Select the desired member**, this will redirect you to their member profile. ![Refunds and Exchanges on the Web 1](https://support.blaze.me/hs-fs/hubfs/Refunds%20and%20Exchanges%20on%20the%20Web%201.png?width=688&height=565&name=Refunds%20and%20Exchanges%20on%20the%20Web%201.png) #### 3. Click the blue "**View Transactions**" button. ![Refunds and Exchanges on the Web 2](https://support.blaze.me/hs-fs/hubfs/Refunds%20and%20Exchanges%20on%20the%20Web%202.png?width=688&height=648&name=Refunds%20and%20Exchanges%20on%20the%20Web%202.png) #### 4. **Click on the desired transaction** the customer wishes to do a return on. ![Refunds and Exchanges on the Web 3](https://support.blaze.me/hs-fs/hubfs/Refunds%20and%20Exchanges%20on%20the%20Web%203.png?width=688&height=632&name=Refunds%20and%20Exchanges%20on%20the%20Web%203.png) #### 5. Click on the grey "**Refund Items**" button. ![Refunds and Exchanges on the Web 4](https://support.blaze.me/hs-fs/hubfs/Refunds%20and%20Exchanges%20on%20the%20Web%204.png?width=688&height=898&name=Refunds%20and%20Exchanges%20on%20the%20Web%204.png) #### 6. A pop-up will appear. Select the items the customer wishes to refund. - **Refunded As:** Select the refunded payment option - **Transaction Type:** Select Refund - **Refund Type:** - **With Inventory** = Put invetnory back onto the sales floor - **Without Inventory** = Don't put inventory back onto the sales floor  NOTE: This option will not update and adjust Metrc ![Refunds and Exchanges on the Web 5](https://support.blaze.me/hs-fs/hubfs/Refunds%20and%20Exchanges%20on%20the%20Web%205.png?width=688&height=370&name=Refunds%20and%20Exchanges%20on%20the%20Web%205.png) #### 7. The updated transaction will mark "**(Refunded)**" on the item(s) returned. ![Refunds and Exchanges on the Web 6](https://support.blaze.me/hs-fs/hubfs/Refunds%20and%20Exchanges%20on%20the%20Web%206.png?width=688&height=898&name=Refunds%20and%20Exchanges%20on%20the%20Web%206.png) #### 8. Return to the "**Transactions**" section on the left and click on the new refunded transaction. The type will say "**Refund**." ![Refunds and Exchanges on the Web 7](https://support.blaze.me/hs-fs/hubfs/Refunds%20and%20Exchanges%20on%20the%20Web%207.png?width=688&height=675&name=Refunds%20and%20Exchanges%20on%20the%20Web%207.png) #### 9. The total amount to refund will be listed at the bottom under "**Total Refunded Amount**." Click either the grey "**Email Receipt**" and enter the email you wish to send the receipt to or click the grey "**Print Receipt**" button to print a physical copy of the receipt. ![Refunds and Exchanges on the Web 8](https://support.blaze.me/hs-fs/hubfs/Refunds%20and%20Exchanges%20on%20the%20Web%208.png?width=688&height=882&name=Refunds%20and%20Exchanges%20on%20the%20Web%208.png) ### Exchanges BLAZE can process **Exchanges** using the **Refund** functionality. #### Exchanges with inventory **Exchanges** with inventory are used when the product being **exchanged** is unopened and still saleable  #### 1. When issuing a **refund** for a saleable **exchange**, for **Refund Type** select "with inventory." Finish issuing a **refund** for the item being exchanged. #### 2. Create a new transaction for the item(s) being **exchanged.** **NOTE:** If the **Refund** was issued in cash, use cash for the payment type in the new transaction.    #### Exchanges Without Inventory **Exchanges** without inventory is used when the product being **exchanged** is used, damaged or unsaleable.  #### 1. When issuing a **refund** for an **exchange**, for **Refund Type** select "without inventory." Finish issuing a **refund** for the item being **exchanged**. #### 2. Create a new transaction for the item(s) being **exchanged.**     - [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#main-content) - [FAQs](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#faqs) - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#ecommerce) - [Transactions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#transactions) - [Loyalty / Marketing](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#loyalty-marketing) - [Members](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#members) - [Integrations](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#integrations) - [Reporting](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#reporting) - [Metrc](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#metrc) - [Delivery & Dispatch](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#delivery-dispatch) - [Getting Started](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#getting-started) - [BioTrack](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#biotrack) - [Promotions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#promotions) - [Point of Sale (POS)](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#point-of-sale-pos) - [Purchase Orders](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#purchase-orders) - [Insights](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#insights) - [BLAZEPAY](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#blazepay) - [Compliance & Taxes](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#compliance-taxes) - [Inventory Management](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#inventory-management) - [Hardware & Labels](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#hardware-labels) - [Web POS App](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#web-pos-app) - [State Limits](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#state-limits) - [New Mexico S2S](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#new-mexico-s2s) - [BLAZE ECOM](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#main-content) - [ECOM Mission Control](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#ecom-mission-control) - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#ecommerce) - [Onboarding](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#onboarding) - [Website Content](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#website-content) - [Mobile Apps](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#mobile-apps) - [SEO](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#seo) - [General](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#general) - [Promotions, Discounts & Rewards](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#promotions-discounts-rewards) - [Integrations](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#integrations) - [WordPress](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#wordpress) - [Order Notifications](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#order-notifications) - [Online Store Configuration](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#online-store-configuration) - [Customization](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#customization) - [BLAZEPAY](https://support.blaze.me/hc/en-us/articles/blazepay?hsLang=en#main-content) - [Cashless ATM](https://support.blaze.me/hc/en-us/articles/blazepay?hsLang=en#cashless-atm) - [BLAZE Growth](https://support.blaze.me/hc/en-us/articles/blaze-growth?hsLang=en) - [Ecommerce](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#main-content) - [Online Store Configuration](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#online-store-configuration) - [Mobile Apps](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#main-content) - [Go To Market](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#go-to-market) - [Troubleshooting](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#troubleshooting) - [Push notifications](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#push-notifications) - [Onboarding](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#onboarding) - [Payment Integrations](https://support.blaze.me/hc/en-us/articles/payment-integrations?hsLang=en#main-content) - [Birchmount](https://support.blaze.me/hc/en-us/articles/payment-integrations?hsLang=en#birchmount) - [BLAZE Sites](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#main-content) - [SEO](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#seo) - [General](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#general) - [Widgets](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#widgets) - [BLAZE Widgets](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#blaze-widgets) - [3rd Party Apps](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#3rd-party-apps) - [Company Products](https://support.blaze.me/hc/en-us/articles/company-products?hsLang=en) - [SSO(Single Sign-On)](https://support.blaze.me/hc/en-us/articles/ssosingle-sign-on?hsLang=en) - [BLAZE Brands](https://support.blaze.me/hc/en-us/articles/blaze-brands?hsLang=en) - [Product Catalog](https://support.blaze.me/hc/en-us/articles/product-catalog?hsLang=en) - [Compliance](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#main-content) - [New Mexico](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#new-mexico) [![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png "BLAZE-Logo-Blue (2)")](http://blaze.me) BLAZE US Help Center Copyright © 2026, BLAZE Solutions Inc.