Retail | Troubleshooting Zebra Label Printer Issues (Mac)

Having issues printing labels from your Zebra printer? Try out the options below to troubleshoot and get your labels printing properly!

If you have not set up your Zebra printer on your Mac yet, follow the instructions here.

NOTE:  For Zebra printers, make sure you have the 203DPI model

1. Open a Terminal window: ⌘(Option)+space > (search bar) Terminal
2. If copy/paste "sudo cupsctl WebInterface=yes" in your Terminal returns with "Password (Key)",
close and reopen the terminal to copy/paste, "cupsctl WebInterface=yes". 

When asked for a username and password, this will be for the Admin user. 
Go to System Preferences > Users & Groups > (Username = Admin / Password = device pw).

Printer & Class
You will need to add a Printer and Class under the Administration tab in order for the printer to be recognized. Follow the steps here


Labels Continue to Feed (Nonstop)
If you find your Zebra Label Printer feeding out labels nonstop, then you will need to "Reset" the Label Sensor. To troubleshoot, click on the video here.

ZEBRA Printer functions:

  • Factory reset Zebra steps:
    - Power off
    - Hold down the "pause + Feed" buttons while powering on and remaining to hold buttons until print feed.
    - This will factory reset the printer (if previously connected, this will not affect the established connection via USB). 
  • Network diagnostics Print feed Steps:
    - Power on
    - Hold down the "feed + X" buttons until network diagnostics print the feed.
  • Calibrate labels:
    - Power on
    - Hold down the "Pause + X" buttons until you hear the start of the print feed then let go.

QZ Tray
Connecting to Zebra. If the connection does not seem to be responsive, open the QZ tray (Green Box) or (Black Box) depending on the version being used at the top navigation bar. Open and click Reload. Then head to BLAZE labels and try again. 

Troubleshooting Zebra Label Printer Issues (Mac) 2