--- title: Retail | Troubleshooting Zebra Label Printer Issues (PC) description: Having issues printing labels from your Zebra printer? Follow the steps below to troubleshoot and get your labels printing right. --- [Skip to content](https://support.blaze.me/hc/en-us/articles/retail-troubleshooting-zebra-label-printer-issues-pc#main-content) [![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png)](https://support.blaze.me?hsLang=en) - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Open main navigation Close main navigation - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Welcome to the Blaze US Knowledge Base! Find helpful reference by searching here... - There are no suggestions because the search field is empty. 1. [BLAZE US Knowledge Center](https://support.blaze.me/hc/en-us/articles?hsLang=en) 2. [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en) 3. [Hardware & Labels](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#hardware-labels) # Retail | Troubleshooting Zebra Label Printer Issues (PC) ## Having issues printing labels from your Zebra printer? Follow the steps below to troubleshoot and get your labels printing right. If you haven't actually set up your Zebra printer yet, follow the instructions [here](https://blaze-6831432.hs-sites.com/hc/en-us/articles/retail-printing-labels-using-a-zebra-printer-usb-pc?hsLang=en)for PC . **NOTE:**  For Zebra printers, make sure you have the 203DPI model ### Printer won't stop printing/feeding through paper ### Kill the print job - On **PC**, click the **Windows icon** in the bottom-right, select **Devices**, click the **Zebra printer**, and **delete/kill** whatever **print jobs** are there. - On **Mac**, this is done by visiting this link: http://localhost:631/  - To clear out the printer's errored state, **unplug the printer for 5 seconds**, then **plug it back in**. ### Labels Continue to Feed (Nonstop) If you find your Zebra Label Printer feeding out labels nonstop, then you will need to "Reset" the Label Sensor. To troubleshoot, click on the video [here.](https://www.youtube.com/watch?v=uzjL4SeUY08) ### Labels are printing incorrectly / Won't print more than one label Each of the following underlined steps can be attempted sequentially to correct the issue: ### Recalibrate your Zebra printer 1\. Press the **power **button and wait for the solid green status indicator light. 2\. Hold the **pause **and **cancel **buttons down for 2 seconds and let go. The printer will measure and feed a few blank labels. 3\. Once the printer stops and the status indicator light is solid green, the calibration is complete. - NOTE: An initial calibration is necessary when the new roll is a different label size. You do not need to calibrate after inserting a new roll of the same label size. The printer will automatically adjust or you can press the **feed **button twice before printing. ### Make sure the label size is set correctly in BLAZE and Zebra Setup 1\. For BLAZE, after you've logged in, click **Inventory** -\> **Print Labels** on the sidebar. There, you can **set/confirm the label size** matches the size labels you are printing out. ![Troubleshooting Zebra Label Printer Issues (PC) 1-1](https://support.blaze.me/hs-fs/hubfs/Troubleshooting%20Zebra%20Label%20Printer%20Issues%20(PC)%201-1.png?width=688&height=337&name=Troubleshooting%20Zebra%20Label%20Printer%20Issues%20(PC)%201-1.png) 2\. For Zebra Setup, open the **Zebra Utility App** by clicking the **Windows** button, then searching for '**Zebra Setup Utilities**.' Once there, click **Configure Printer Settings**. ![Troubleshooting Zebra Label Printer Issues (PC) 2-1](https://support.blaze.me/hs-fs/hubfs/Troubleshooting%20Zebra%20Label%20Printer%20Issues%20(PC)%202-1.png?width=588&height=520&name=Troubleshooting%20Zebra%20Label%20Printer%20Issues%20(PC)%202-1.png) **Set your width and height to the appropriate label size**, keeping the rest of the configuration settings to their defaults. ![Troubleshooting Zebra Label Printer Issues (PC) 3-1](https://support.blaze.me/hs-fs/hubfs/Troubleshooting%20Zebra%20Label%20Printer%20Issues%20(PC)%203-1.png?width=591&height=521&name=Troubleshooting%20Zebra%20Label%20Printer%20Issues%20(PC)%203-1.png) ### 4. After this is set, **re-generate the labels** and attempt the print job(s). \------ Reconnect the QZ 1\. In the lower-right-hand corner of your Windows desktop, open the icon tray, right-click on the green box and select ‘reload.’ 2\. Then re-generate your labels in BLAZE and attempt the print job. ***Is the 'QZ tray' icon red after its been reloaded? If so:*** 1\. Unplug the printer from your computer 2\. Power it off (unplug it from the power source/outlet) 3\. Power it back on and plug it back into your computer. 4\. Re-try the print job ### Make sure there’s only one Zebra printer installed 1\. Click the **windows icon** in the lower-left and select '**Devices**.' 2\. Ensure there is **only one of the Zebra printers installed** (the current version is named Designer ZD410-203dpi ZPL). 3\. If there are others, **delete them**. After this is set, **re-generate the labels** and attempt the print job. ### Rename the Zebra printer 1\. Click the **windows icon** in the lower-left and select **Devices**. - or search for Printers & Scanners. Select the Zebra Printer (right-click) and click 'Manage.' 2\. Select **printer properties** and rename printer **ZDesigner** 3\. Re-generate labels and attempt the print job. ### Reinstall the Zebra Printer 1\. Open the **Zebra Setup Utilities** app. When prompted, **plug in**, **turn on**, and **connect your Zebra ZD410** printer. *Your computer might ding when it is connected.* 2\. It will take you through the printer configure settings process - **set your label size**, and keep the rest of the settings at their defaults/enabled. - NOTE: At this point in the process DO NOT click manual install. If your printer was plugged in and turned on *before* opening the Zebra Setup Utilities app, you will need to **turn off and unplug your printer **and **close the Zebra Utilities app**. **Follow step 1**.  3\. For the printer to recognize the size of your labels, **perform an initial calibration**: - Press the **power button** and wait for the **solid green status indicator light**. - **Hold the pause and cancel** buttons down for **2 seconds** and let go. The printer will measure and feed a few blank labels. - Once the printer stops and the status **indicator light is solid green**, the **calibration is complete**. - NOTE: An **initial calibration is necessary when the new roll is a different label size**. You do not need to calibrate after inserting a new roll of the same label size. The printer will automatically adjust or you can press the feed button twice before printing. 4. Optional: To verify your printer is operating, **print your Configuration reports**: - **Hold the feed and cancel** buttons down for **2 seconds** and let go. Your Configuration reports will print. - Now that the printer is reinstalled, **re-generate the labels** and attempt the print job. \------- Once you’re back up and printing, each day that you print labels we recommend clicking the green ‘**Connect Zebra**’ button that is at the Inventory -\> Print Labels screen, **once a day on days you print labels**.   \*\*If none of these steps work feel free to reach out to us at [support@blaze.me](mailto:support@blaze.me)  - [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#main-content) - [FAQs](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#faqs) - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#ecommerce) - [Transactions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#transactions) - [Loyalty / Marketing](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#loyalty-marketing) - [Members](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#members) - 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