---
title: Retail | Voiding Sales Transactions with BioTrack
description: Here we will walk through the steps to enable and use the void transactions feature. After a transaction has been completed in BLAZE®, you will have the option to void transactions.
---

[Skip to content](https://support.blaze.me/hc/en-us/articles/retail-voiding-sales-transactions-with-biotrack#main-content)

[![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png)](https://support.blaze.me?hsLang=en)

- [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles)

Open main navigation

Close main navigation

- [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles)

 Welcome to the Blaze US Knowledge Base! Find helpful reference by searching here...

- There are no suggestions because the search field is empty.

1. [BLAZE US Knowledge Center](https://support.blaze.me/hc/en-us/articles?hsLang=en)
2. [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en)
3. [BioTrack](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#biotrack)

# Retail | Voiding Sales Transactions with BioTrack

## Here we will walk through the steps to enable and use the void transactions feature. After a transaction has been completed in BLAZE®, you will have the option to void transactions.

**NOTE**: This option will need to be enabled first, for it to be used. Follow the steps below to enable permission to void a transaction and how to use the void feature.

### Enable the Permission to Void Transactions

1\. Navigate to **Global Settings**, select **Company Settings**, then click **Roles & Permissions**.  
2\. Along the top of the page, select **Web**.  
3\. Select the user role to grant voiding permissions.  
4\. Click **Edit** and scroll down to the "Transactions" section.  
5\. Enable the permission **Transaction** **void** **on** the **web**.  
6\. Click **Save**.  
7\. Repeat as necessary for the other roles if you want to have this permission.

See [Void Transactions](https://blaze-6831432.hs-sites.com/hc/en-us/articles/retail-void-transactions?hsLang=en) for more information.

### Void Transactions

1\. Once the permission is enabled, navigate to the completed transaction and scroll to the bottom of the page.

2\. Click **Void Transaction**.

![Voiding Sales Transactions with BioTrack 1](https://support.blaze.me/hs-fs/hubfs/Voiding%20Sales%20Transactions%20with%20BioTrack%201.png?width=531&height=319&name=Voiding%20Sales%20Transactions%20with%20BioTrack%201.png)

3\. After a transaction is voided, it will move to the cancellations tab in the transaction page and show the status "Void Sales." Inventory will be restocked back to the original inventory the items came from and the associated sale in BioTrack will be voided.

**NOTE**: The BioTrack Sales ID may still be listed in BLAZE®, but in BioTrack the sale will be voided.

 

- [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#main-content)

    - [FAQs](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#faqs)
    - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#ecommerce)
    - [Transactions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#transactions)
    - [Loyalty / Marketing](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#loyalty-marketing)
    - [Members](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#members)
    - [Integrations](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#integrations)
    - [Reporting](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#reporting)
    - [Metrc](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#metrc)
    - [Delivery & Dispatch](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#delivery-dispatch)
    - [Getting Started](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#getting-started)
    - [BioTrack](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#biotrack)
    - [Promotions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#promotions)
    - [Point of Sale (POS)](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#point-of-sale-pos)
    - [Purchase Orders](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#purchase-orders)
    - [Insights](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#insights)
    - [BLAZEPAY](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#blazepay)
    - [Compliance & Taxes](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#compliance-taxes)
    - [Inventory Management](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#inventory-management)
    - [Hardware & Labels](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#hardware-labels)
    - [Web POS App](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#web-pos-app)
    - [State Limits](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#state-limits)
    - [New Mexico S2S](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#new-mexico-s2s)
- [BLAZE ECOM](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#main-content)

    - [ECOM Mission Control](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#ecom-mission-control)
    - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#ecommerce)
    - [Onboarding](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#onboarding)
    - [Website Content](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#website-content)
    - [Mobile Apps](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#mobile-apps)
    - [SEO](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#seo)
    - [General](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#general)
    - [Promotions, Discounts & Rewards](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#promotions-discounts-rewards)
    - [Integrations](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#integrations)
    - [WordPress](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#wordpress)
    - [Order Notifications](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#order-notifications)
    - [Online Store Configuration](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#online-store-configuration)
    - [Customization](https://support.blaze.me/hc/en-us/articles/blaze-ecom?hsLang=en#customization)
- [BLAZEPAY](https://support.blaze.me/hc/en-us/articles/blazepay?hsLang=en#main-content)

    - [Cashless ATM](https://support.blaze.me/hc/en-us/articles/blazepay?hsLang=en#cashless-atm)
- [BLAZE Growth](https://support.blaze.me/hc/en-us/articles/blaze-growth?hsLang=en)
- [Ecommerce](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#main-content)

    - [Online Store Configuration](https://support.blaze.me/hc/en-us/articles/ecommerce?hsLang=en#online-store-configuration)
- [Mobile Apps](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#main-content)

    - [Go To Market](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#go-to-market)
    - [Troubleshooting](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#troubleshooting)
    - [Push notifications](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#push-notifications)
    - [Onboarding](https://support.blaze.me/hc/en-us/articles/mobile-apps?hsLang=en#onboarding)
- [Payment Integrations](https://support.blaze.me/hc/en-us/articles/payment-integrations?hsLang=en#main-content)

    - [Birchmount](https://support.blaze.me/hc/en-us/articles/payment-integrations?hsLang=en#birchmount)
- [BLAZE Sites](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#main-content)

    - [SEO](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#seo)
    - [General](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#general)
    - [Widgets](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#widgets)
    - [BLAZE Widgets](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#blaze-widgets)
    - [3rd Party Apps](https://support.blaze.me/hc/en-us/articles/blaze-sites?hsLang=en#3rd-party-apps)
- [Company Products](https://support.blaze.me/hc/en-us/articles/company-products?hsLang=en)
- [SSO(Single Sign-On)](https://support.blaze.me/hc/en-us/articles/ssosingle-sign-on?hsLang=en)
- [BLAZE Brands](https://support.blaze.me/hc/en-us/articles/blaze-brands?hsLang=en)
- [Product Catalog](https://support.blaze.me/hc/en-us/articles/product-catalog?hsLang=en)
- [Compliance](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#main-content)

    - [New Mexico](https://support.blaze.me/hc/en-us/articles/compliance?hsLang=en#new-mexico)

[![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png "BLAZE-Logo-Blue (2)")](http://blaze.me)

BLAZE US Help Center

Copyright © 2026, BLAZE Solutions Inc.