ECOM Mobile App | Why Do Push Notifications Fail?

Common reasons why push notifications fail to send

Phone Settings 

The most common reasons why a push notification doesn't deliver come down to the way your customers configure their phone's settings 

• Notifications are not enabled 
  • There customer needs to "Allow" notifications when prompted by the app 
  • The customer needs to have notifications configured to display within the "Settings" app on their phone 

• Their phone is in "Do Not Disturb" mode 
  • When a customer turns this mode on all notifications (push notifications, phone calls, texts, etc) are silenced unless specifically configured to display anyway 
• Their phone is off 
  • Your notification cannot be delivered until they turn their phone back on 
• They are screensharing their phone 
  • It is optional to disable notifications while using this feature 

Mission Control

You can send push notification campaigns and order notifications through MC 

• Order status notifications are enabled in MC through Settings - Notifications - Allow Order Notifications - Check the "Mobile" box

• Reminder that push notification marketing campaigns are sent under the "Campaigns" tab on the TMC sidebar menu 
• You can always email us at ecomsupport@blaze.me if you feel you are encountering any issues with Mission Control