Compliance & Taxes
      Back to home
      1. BLAZE US Knowledge Center
      2. BLAZE Retail
      3. Compliance & Taxes

      CA Delivery Ledger Task Manager Errors and Recommended Fixes.

      This support article will walk through the errors presented in the Task Manager and recommend fixes.

      How to View Resubmitted Delivery Transactions for CA in Metrc

      Prior to 4/10/23

      • Transaction resubmitted for the delivery ledger will appear in Metrc under the "Regular Sales" option.

      4/10/23 to present

      • Transactions resubmitted for the delivery ledger will appear in Metrc under the "Sales > Deliveries" option

       

      The Metrc Task Manager  support article will walk you through opening the Task Manager and viewing the status of events.

       

      Task Manager Successful

      When starting your Trip, a successful ledger creation and start trip will display in the Task Manager as shown below. 

      Task Manager Errors

      1. Contents from Package ******* cannot be sold because it is NOT available on this Retail                 Delivery

        • Details of error: You are seeing this because the Ledger was not created successfully.
        • Recommended Fix: Diagnose why the ledger could not create successfully, and then start the ledger again.
          • If sales have been made throughout the day and this is noticed at end of the day, resubmit sales at the end of day. 
      2. Contents from Package ******* cannot be sold because it has been Finished
        • Details of error: You are seeing this because the package specified is finished in Metrc.
        • Recommended Fix: Un-finish package in Metrc to resubmit transaction or create ledger. 
      3. Contents from Package ******* cannot be sold because it does not exist at facility. 
        • Details of error: The tag that is being submitted as part of a ledger or sale does not exist in the facility.
        • Recommended Fix: Double-check for unaccepted incoming compliance transfers, and also double-check that the tag is correct in BLAZE.
      4. Transaction quantity X is greater than available quantity X each
        • Details of error: You are seeing this because the specific quantity included on the Ledger is greater than the available quantity for the entire Ledger.
        • Recommended Fix: Audit inventory and confirm counts match between the systems. Try to recreate the ledger after balancing inventory counts. Starting a new ledger

      5. Unauthorized
        • Details of error: You are seeing this because the new Metrc Employee permissions have not been Enabled in Metrc.
        • Recommended Fix: Go to Metrc > Employees and edit permissions to enable the new setting, then issue a new API key from that employee and put it into BLAZE.
      6. Unplanned sale failed
        • Details of error: You are seeing this because the Ledger was NOT successfully created.
        • Recommended Fix: Diagnose why the Ledger could not be successfully created, make adjustments and then start the Ledger. Starting a new ledger
        • At the end of the day, BLAZE will submit your failed transactions as standard sales.

      7. Vehicle Make was not specified

        • Details of error: You are seeing this because the Vehicle Make was not specified within the Vehicle settings.
        • Recommended Fix: Go to Company settings > Vehicles > specify vehicle make
      8. Vehicle Model was not specified
        • Details of error: You are seeing this because the Vehicle Model was not specified within the Vehicle settings.
        • Recommended Fix: Go to Company settings > Vehicles > Specify vehicle model
      9. Vehicle License Plate Number was not specified
        • Details of error: You are seeing this because the Vehicle License Plate Number was not specified in the Vehicle settings.
        • Recommended Fix: Go to Company settings > Vehicles > Specify license plate number
      10. Driver Vehicle License Number was not specified
        • Details of error: You are seeing this Driver’s License missing from the Employee profile.
        • Recommended Fix: Go to Global Settings > Managed Employees > Update appropriate data field

      11. At least one Package or Destination must be specified

        • Details of error: You are seeing this because the ledger was started without products in inventory.
        • Recommended Fix: End ledger, then transfer inventory and/or re-assign orders to driver, then start ledger again.

      12. Phone number for questions was not specified

        • Details of error: You are seeing this because the driver's phone number is missing from their employee profile
        • Recommended Fix: Go to Global Settings > Managed Employees > Update phone number.

       

      Prior to 4/10/23:  Starting a new ledger after one has already been created 

        • Close the current cash drawer

        • Make adjustments/corrections

        • Re-open the cash drawer which will create a new ledger

       

      Post 4/10/23:  Starting a new ledger after one has already been created

      • Stop the current trip with the Stop Button
      • Make adjustments/corrections
      • Start the trip with the Start Button