---
title: ECOM Mobile App | Configuring the Mobile App Help tab
description: Ensure customers have easy access to contact your support if they need help
---

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# ECOM Mobile App | Configuring the Mobile App Help tab

## Ensure customers have easy access to contact your support if they need help

The Mobile App comes with a configurable Help tab that will allow customers to contact your Support team via phone number and email. Please follow the instructions below to configure the Help tab.

![](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/IMG_6D09AA569303-1-jpeg%202022-04-15%20at%204-48-51%20PM-jpg-3.png?width=214&name=IMG_6D09AA569303-1-jpeg%202022-04-15%20at%204-48-51%20PM-jpg-3.png)

1. Log into Mission Control at **ecomsupport@blaze.me** , click on the **General** tab and select **Support**.![](https://support.blaze.me/hs-fs/hubfs/image-png-Sep-25-2024-01-44-07-7181-PM.png?width=1909&height=845&name=image-png-Sep-25-2024-01-44-07-7181-PM.png)
2. Enter the **Support Phone Number** you would like customer to contact through the **Help** tab in the mobile app. ![](https://support.blaze.me/hs-fs/hubfs/image-png-Sep-25-2024-01-44-54-2809-PM.png?width=1904&height=851&name=image-png-Sep-25-2024-01-44-54-2809-PM.png)![](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/IMG_863247305C41-1-jpeg%202022-04-15%20at%204-43-05%20PM-jpg-3.png?width=301&name=IMG_863247305C41-1-jpeg%202022-04-15%20at%204-43-05%20PM-jpg-3.png)
3. Enter the **FAQ Url** you would like to link customers to through the **Help **tab in the mobile app. This can be the **FAQ Url** on your content site.![](https://support.blaze.me/hs-fs/hubfs/image-png-Sep-25-2024-01-45-22-3613-PM.png?width=1914&height=852&name=image-png-Sep-25-2024-01-45-22-3613-PM.png)  
   ![](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/IMG_6D09AA569303-1-jpeg%202022-04-15%20at%204-45-23%20PM-jpg-3.png?width=301&name=IMG_6D09AA569303-1-jpeg%202022-04-15%20at%204-45-23%20PM-jpg-3.png)
4. Enter the Support Hours to be displayed in the mobile app Help tab.![](https://support.blaze.me/hs-fs/hubfs/image-png-Sep-25-2024-01-46-37-1416-PM.png?width=1911&height=850&name=image-png-Sep-25-2024-01-46-37-1416-PM.png)![](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Jun-21-2022-09-04-38-23-PM-3.png?width=301&name=image-png-Jun-21-2022-09-04-38-23-PM-3.png)
5. **Chat Support** must be configured through **Zendesk**, which is covered in this [knowledge base article](https://support.blaze.me/hc/en-us/articles/how-to-configure-mobile-app-zendesk?hsLang=en).  
   ![](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Jun-21-2022-09-05-21-97-PM-3.png?width=301&name=image-png-Jun-21-2022-09-05-21-97-PM-3.png)

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