My terminal changed on my iPad, how can I fix it?
This article will walk you through changing the terminal on your iPad. This can happen for a couple of different reasons. Refer to the FAQ section at the bottom of this document for explanations.
You will need the Manager's PIN to be able to change the terminal.
Change the Terminal on the iPad
- Please place all orders on hold and stop using all devices
- On the iPad, go to Settings and click Logout
- You will be at the Pin In screen.
- Click on Settings
- Select the correct terminal
Update the Terminal in the Employee Profile
- Log the employee out of the device
- Global Settings > Manage Employees > All Employees
- Click on View on the employee to update
- Click Edit
- Assigned Terminal: Select the correct Terminal
- Click Save
- Resync the ipad
- Have the employee log back in
FAQ
Q: I'm getting an error that says Terminal Reassignment Notice, what does that mean?
A: This means that another device is assigned to the terminal.
- Please place all orders on hold and stop using all devices
- One by one, with each device, check the BLAZE Retail POS app's settings to reassign one terminal to each device
- Repeat as necessary
Q: The terminal assigned to my profile changed! What happened?
A: There are a few explanations for this that usually have to do with the shop's terminal type
- If set to By Active Device Terminal, this often happens since the terminal is assigned to whoever is using the device
- If set to To Assigned Employee's Terminal, someone likely reassigned your terminal
- If set to To Assigned Terminal of Employee Who Completed the Transaction, this often happens since the terminal is assigned to whoever completes the transaction