What is a Rejected Online Customer?
In this article, we will go over what a rejected online customer is, how to reject an online customer, how to accept a rejected online customer. Please navigate to the section you wish to learn more about.
What is a Rejected Online Customer?
A rejected online customer is an online customer that either:
- Started an order but did not complete the checkout process in your online store.
OR
- Placed an order through your online store, and was "rejected" manually within the Incoming Order queue within the Dispatch section, POS section, Online Customers section, or in our Retail POS app.
- NOTE: Online customers cannot be rejected within our BLAZE Delivery app.
OR
- Failed to meet the cart minimum or delivery minimum set up either in BLAZE or the 3rd party platform the order was placed on.
OR
- Has already met their cannabis limit.
Rejected online customers can still place orders at any time. This "rejected" status does NOT interfere in any way with their account and can be "accepted" at any time.
How to Reject an Online Customer
Online customers can be manually rejected within the Incoming Order queue within the Dispatch section, POS section, Online Customers section, or in our Retail POS app.
NOTE: Online customers cannot be rejected within our BLAZE Delivery app.
Dispatch
- Navigate to Dispatch > Incoming Orders
- Find the desired user
- Click on the Order Details button
- Click the Reject button in the bottom left corner
POS
- Navigate to POS > Incoming Orders
- Find the desired user
- Click the Remove button
- Enter a reason to remove the order from the queue
- Click the Submit button
Online Customers
- Navigate to Online Customers > Pending
- Find the desired user
- Click the Decline button
Retail POS App
- Navigate Retail > Incoming
- Find and tap the desired user
- Tap the Reject button
How to Accept a Rejected Online Customer
Rejected online customers can still place orders at any time. This "rejected" status does NOT interfere in any way with their account and can be "accepted" at any time. Rejected online customers can be accepted within the POS section and Online Customers section.
Once accepted, a member profile is created for them (found in BLAZE Retail > Members). Their previous "rejected" order will not be able to be recoverable except for within the POS section.
POS
- Navigate to POS > Incoming Orders > Rejected
- Find the desired user
- Click the Make Active button
- Click the Submit button
Online Customers
- Navigate to Online Customers > Rejected
- Find the desired user
- Click the Accept button