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      Retail | Using Stronghold

      This article will walk you through using the Pre-Pay workflow and the In-Store workflow of the Stronghold Integration as well as cancels, refunds & total changes.

      Pre-Pay Stronghold Workflow

      The Pre-Pay Stronghold workflow automates the request and collection of payment from your customers on any online widget / e-commerce platform order. This is typically the go-to workflow for delivery and pickup heavy shops.

      1. Using the BLAZE Web app, navigate to Dispatch > Incoming Orders and accept the incoming order.
      2. Within 30-60 seconds of accepting the incoming order, the customer will receive a payment request via SMS.
      3. Once they click the link in the SMS, and follow the prompts in the Stronghold portal to link their payment method, they can pay for the transaction.
      4. Once the driver has arrived at the customer's house, or the customer has arrived for their pick-up use the BLAZE Web, Retail, or Delivery app(s) to open that transaction in BLAZE
      5. With the transaction open, proceed to the tender screen at the end of the transaction process, and you will see that the Stronghold payment is already applied to the transaction, this is your indicator that the customer has pre-paid for the order and Stronghold has already pre-authorized the charge on their account.
      6. Click 'complete' on the BLAZE transaction and once the order is completed, BLAZE will tell Stronghold to capture the pre-authorized charge from the customer, which concludes the payment process.

      In-Store Stronghold Workflow

      The In-Store Stronghold workflow allows you to request and collect payment from your customers on any in-store walk-in order. This is typically the go-to workflow for shops that primarily transact through their retail storefront.

      1. Using the BLAZE Web or Retail app(s) check in the customer and prepare their cart as you normally would.
      2. Once you are on the tender screen select the Stronghold payment option, and on the small confirmation window that appears, click ‘PAY’
      3. Another small window will appear with status indicators as the integration connects and then waits for payment. Within 30-60 seconds of this screen appearing the customer will receive a payment request via SMS.
      4. Once they click the link in the SMS, and follow the prompts in the Stronghold portal to link a payment method, they can pay for the transaction.
      5. Once the customer clicks pay for the transaction in the Stronghold portal, BLAZE will stop spinning and show that the payment has been received and the transaction will have the Stronghold payment applied to it.
      6. Click 'complete' on the BLAZE transaction and once the order is completed, BLAZE will tell Stronghold to capture the pre-authorized charge from the customer, which concludes the payment process.

      Cancels & Refunds

      Cancels

      Before the transaction is completed in BLAZE, which captures the funds from the customer's account, it is possible to instead cancel the pre-authorization that Stronghold has pending.

      1. Navigate to the transaction in BLAZE on the Web Portal's POS section.
      2. Once you have located the transaction, click through until you are on the payment screen, and observer the Stronghold payment currently applied to the order.
      3. To the right of the Stronghold payment you will find a red X, clicking this will allow you to delete the payment from BLAZE, which will prompt BLAZE to cancel the pre-authorization in Stronghold

      Refunds

      After the transaction is completed in BLAZE, which captures the funds from the customer's account, if you need to change something about the payment you will need to perform a refund in BLAZE.

      1. Navigate to the transaction in BLAZE on the Web Portal's Transactions section.
      2. Once you have found and entered the transaction record on BLAZE scroll to the bottom of the page.
      3. Here you will find the refund button, click this to initiate the refund process.
      4. Complete the refund process in BLAZE (a guide for this can be found HERE) which will prompt BLAZE to refund the transaction back to the customer in Stronghold.
      1. NOTE: It can take 3-5 days for a refund to go back into a customer's account.

      Transaction Total Changes

      Sometimes your customer will decide they want to purchase additional or fewer items after they have already pre-authorized a payment through the Stronghold pay link sent to their phone.

      Transaction total decrease

      In the event that a customer has pre-paid with Stronghold and Stronghold is holding a pre-authorization on that original amount, and they wish to actually purchase LESS product, you can simply adjust the transaction total down and then complete the transaction. BLAZE will tell Stronghold the new total and the amount captured from the customer's account will reflect the lower total. This can be done via the POS or Dispatch tab in Blaze.

      Transaction total increase

      In the event that a customer has pre-paid with Stronghold and Stronghold is holding a pre-authorization on that original amount, and they wish to actually purchase MORE product, you can simply increase the transaction total and then complete the transaction. BLAZE will tell Stronghold the new total and the amount captured from the customer's account will reflect the increased total. This can be done via the POS or Dispatch tab in Blaze.