This article will explain the ECOM Kiosk menu experience.
If interested in adding an ECOM kiosk to your BLAZE tech stack, please reach out to onboarding@blaze.me or ecomsupport@blaze.me for more details.
Delivery configured Kiosks have the age gate show up the first time the kiosk is loaded, since the kiosk could be in a non-ID checking location. In contrast, the age gate on Pickup fulfillment configured Kiosks has been removed, because customers are getting IDs checked before walking into the store.
- Once active, customers will be able to place a delivery order to whichever kiosk location they are at.
- There is no account login/logout required for kiosk orders.
- Customers will only need their first/last name and a phone number.
- Customers will need to verify the phone number with the six digit code.
- Once the order is placed, customers will receive email notifications on the status of their order.
- Orders placed through a kiosk are coded in ECOM Mission Control Orders as Kiosk.
- If a customer has an existing account and uses the same phone number, the order will be added to their Order History.
- A customer's default delivery order address will not be overwritten by their kiosk address.
- The Order Confirmation page will reset back to the Kiosk menu after 30 seconds; ready for the next customer to use the device
- Kiosk orders will be tagged in Mission Control and BLAZE Retail POS Dispatch as a Kiosk order
