ECOM Mobile App | How To Send Push Notifications From Mission Control

How to use push notifications to market to your customers and keep them up to date on their order status.

 

1) Sending Order Status Notifications

Use Mission Control to send order status push notifications to your customers so they can track their order throughout the fulfillment process

Step 1: 

Go to Settings > Notifications

Step 2: 

Mobile notifications are enabled once your app is live. You can edit your notifications by clicking on the text boxes next to each one. This will edit your email notifications too. 

 

2) Sending Push Notification Marketing Campaigns 

Use Mission Control to send push notification marketing campaigns to all of your active mobile app users . You can send them to all customers or filter by store. 

Step 1

Go to the Campaigns tab

Step 2

To create, click "Add Campaign" in the top right

Step 3

Fill out the information for your campaign within each of the text boxes

• The Name (top box) will be the internal name and not displayed to your customers 
• The Title and Body Description will be sent to your customers 
  • Refrain from explicit language to minimize risk of IOS or Android disabling your push notification ability
  • Check out the preview that appears on the right side!
• Destination URLs offer the ability to direct users to in-app menu, category, and product pages when they open your push notification
  • Click here for our guide to which menu URLs work with your in-app menu links

• Filter by store (Multi-store operators) 
  • Leave "Send to all stores" toggled on to send to all of your active app users
  • Toggle "Send to all stores" off to filter the notification to only users who most recently visited your current Mission Control menu (confirm in bottom left) 

Step 4

(Bottom Right) You can click "Save changes" to save it as a draft and come back to it later, or click "Send" to immediately send out the push notification to eligible customers

 

3) Sending Individual Push Notifications 

Use Mission Control to send push notifications to individual customers. This is most often used to send push notifications to yourself to test how a campaign message will look for your customers. 

Step 1

Go to the Customers tab

Step 2

Search the customer name in the top right search bar

Step 3

Click on the customer's account to open account details 

Step 4

Click on Push Notification in the top right to create and send 

• Customer must have the app downloaded with notifications allowed to receive it
• Should deliver to eligible customer phones within 1-minute