--- title: Retail POS App | How to Process an Assigned Order description: How to Process an Assigned Order in the POS App. --- [Skip to content](https://support.blaze.me/hc/en-us/articles/retail-pos-app-how-to-process-an-assigned-order#main-content) [![BLAZE-Logo-Blue (2)](https://support.blaze.me/hs-fs/hubfs/BLAZE-Logo-Blue%20(2).png?width=140&height=37&name=BLAZE-Logo-Blue%20(2).png)](https://support.blaze.me?hsLang=en) - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Open main navigation Close main navigation - [BLAZE US Knowledge Base](https://support.blaze.me/hc/en-us/articles) Welcome to the Blaze US Knowledge Base! Find helpful reference by searching here... - There are no suggestions because the search field is empty. 1. [BLAZE US Knowledge Center](https://support.blaze.me/hc/en-us/articles?hsLang=en) 2. [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en) 3. [Point of Sale (POS)](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#point-of-sale-pos) # Retail POS App | How to Process an Assigned Order ## How to Process an Assigned Order in the POS App. ### Ensure your [Cash Drawer](https://support.blaze.me/hc/en-us/articles/retail-pos-app-how-to-open-a-cash-drawer?hsLang=en) is open before processing an order. 1\. Navigate to Retail \> **My Queue**  - Your assigned orders will appear here - The orange notification signifies how many members are in your queue ![How to Process an Assigned Order 1](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/How%20to%20Process%20an%20Assigned%20Order%201.png?width=688&height=516&name=How%20to%20Process%20an%20Assigned%20Order%201.png) **2. Tap on the 3 dots of the order you wish to address. A variety of options will appear.**  - Claim: Moves an order from an in-progress OR queued status to an on hold status - Start/Resume: This action either starts or resumes their order - Start Route: This action syncs their delivery address with Apple Maps and provides you with potential routes from your current location - View Cart: This action displays a quick view of the items in their cart - Change Queue: This action allows you to change the Queue they are in (Unassigned, Walkin, or Delivery) - View Profile: This action allows you to view the Member's profile - Edit/View Notes: This action allows you to edit and/or view previous Notes - Re-Assign: This action allows you to re-assign this Member to another employee - Mark as Paid: This action removes the payment process from the checking out experience - Unassign: This action allows you to unassign the Member from your Queue - Prev Transactions of Member: This action allows you to view this Member's previous transactions - Show on Map: This action allows you to see their delivery address on Apple Maps ![How to Process an Assigned Order 2](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/How%20to%20Process%20an%20Assigned%20Order%202.png?width=688&height=516&name=How%20to%20Process%20an%20Assigned%20Order%202.png)   **3. To continue checking the member out:** - Tap the **Start/Resume** button - If this order was assigned to you, the member's order details will come from the dispatch employee NOTE: If the member wants to add products at this point, and you have both the inventory and capability to modify their order, make the adjustments at this time - When done, tap the **Checkout** button ![How to Process an Assigned Order 3](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/How%20to%20Process%20an%20Assigned%20Order%203.png?width=688&height=516&name=How%20to%20Process%20an%20Assigned%20Order%203.png)   **4. Ensure that the rung up order matches what they have asked for.** - If applicable, add any additional Rewards and/or Discounts - Any preexisting Discounts or Rewards have been added by your dispatcher - Tap the **Continue** button ![How to Process an Assigned Order 4](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/How%20to%20Process%20an%20Assigned%20Order%204.png?width=688&height=516&name=How%20to%20Process%20an%20Assigned%20Order%204.png)   **5. If enabled, have the member sign for their delivery.** - Tap the **Sign** button NOTE: This step will NOT appear if this feature is disabled in Global Settings. ![How to Process an Assigned Order 5](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/How%20to%20Process%20an%20Assigned%20Order%205.png?width=688&height=516&name=How%20to%20Process%20an%20Assigned%20Order%205.png)   6. **Select the payment method used from your options listed** (These may be different than the ones you see, depending upon your Payment Methods selected in Global Settings). - Tap the **Complete** button ![How to Process an Assigned Order 6](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/How%20to%20Process%20an%20Assigned%20Order%206.png?width=688&height=516&name=How%20to%20Process%20an%20Assigned%20Order%206.png)![How to Process an Assigned Order 7](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/How%20to%20Process%20an%20Assigned%20Order%207.png?width=688&height=516&name=How%20to%20Process%20an%20Assigned%20Order%207.png)   **7. If applicable, give any change due at this time.** - [Print](https://support.blaze.me/hc/en-us/articles/retail-pos-app-how-to-connect-your-wifi-tsp-printer-to-an-ipad?hsLang=en) or [Email the receipt](https://support.blaze.me/hc/en-us/articles/retail-how-to-email-receipts?hsLang=en) to the desired email ![How to Process an Assigned Order 8](https://support.blaze.me/hs-fs/hubfs/Knowledge%20Base%20Import/How%20to%20Process%20an%20Assigned%20Order%208.png?width=688&height=516&name=How%20to%20Process%20an%20Assigned%20Order%208.png)   - [BLAZE Retail](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#main-content) - [FAQs](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#faqs) - [Ecommerce](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#ecommerce) - [Transactions](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#transactions) - [Loyalty / Marketing](https://support.blaze.me/hc/en-us/articles/blaze-retail?hsLang=en#loyalty-marketing) - 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